The English Experience CC Privacy Policy

1. What Is This Notice About?

We want you to understand who you are sharing your information with, what kind of information we collect and how we use the information.

In your day-to-day dealings with The English Experience CC, we obtain information about you. We want you to know exactly what that information is and what we do with it. This Privacy Statement describes how we collect, use, process, and disclose your personal information.

The Protection of Personal Information Act protects you.

The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we must and must not do with it. POPI created an Information Regulator who checks that companies like The English Experience CC manage personal information in a responsible manner that respects your privacy.

This privacy notice is part of our agreement with you.

This Privacy Statement forms part of our agreement with you.

This notice may change from time to time.

From time to time, we may have to amend this notice to accommodate changes in our business or services or if legal requirements change. It is your responsibility to check that you have read the latest version.

Your consent to the processing of your personal information

By agreeing to this privacy notice, you provide us with your express consent and agreement that we may collect, get, receive, record, organise, collate, store, update, change, retrieve, read, process, consult, use and share your personal information in the manner set out in this privacy notice.

In the paragraph above you expressly give your permission to us to process your personal information in the manner and for the purposes set out in this privacy notice. By doing this, you know and accept that you are giving up certain parts of your right to privacy.

If you do not agree with this privacy notice or are concerned about any aspect as it relates to your personal information, please do not continue to use The English Experience website or any services offered by us.

2. Who You Are Sharing Your Information With

The English Experience is not part of a group of companies and information is only disclosed to The English Experience. In some instances, you may also be sharing your information with other companies that we use in order to provide our services to you. This notice does not apply to them, but we only deal with reputable companies that also strive to keep your information safe, and we do not sell your information to anyone for the purposes of direct marketing to you.

Our principal place of business is at 99 Frances Road, Norwood, Johannesburg, 2192. You can also contact our information officer at nicola@englishexperience.co.za.

3. When This Privacy Statement Applies

This Privacy Statement applies:

• when you use any of our services;
• when you apply to us for a job;
• when you supply services to us where this involves any personal information;
• as a result of your relationship with our clients; and/or
• to any information collected from or shared with third parties.

This Privacy Statement also applies to our websites, apps, and online services.

4. What Information We Collect

‘Personal information’ is any information that can be used to identify you or that we can link to you. Where you use our services, we will collect personal information directly from you.

In order for us provide our products to you, we require certain information that is compulsory information.

Your email address, name and surname, company name and contact details are the only compulsory information that is required for us to deliver our products to you.

If you do not agree to share compulsory information with us, then you will not be able to make full use of the services that are offered by The English Experience.

In the paragraph above, you agree and accept that there is certain compulsory information you must provide us with if you want to enjoy all of the products offered by The English Experience. If you decide not to provide us with such compulsory information, you agree that we may not be able to supply certain products to you.

Information that you voluntarily provide to us

We collect information that you voluntarily provide to us including when you communicate with us via forms, email, or other channels and when you respond to our communications or requests for information. The information you provide may include current and historical personal information.

Information from other sources

The English Experience does not obtain personal information from social media platforms or other third parties. The English Experience may obtain personal information from current clients regarding potential future clients, however, The English Experience will not direct market to these potential clients and will wait for the potential client to contact The English Experience first.

When you use our online services, we may collect the following:

• Your name and address.
• Your delivery address.
• Your contact telephone number in case we need to call you.
• Your credit or debit card number, expiry date and security code.
• Information you provide by your participation in competitions, live chats, or message boards.
• Information you provide to us if you contact us, for example to report a problem with our online services or raise a query or comment.
• Where our online services require that you enter a password or other information in order to access certain features, we will collect such credentials when you enter them.

If you apply for a job with us

We may request personal information about your education, employment, racial background, and state of health. As part of your application, you will be asked to provide your express consent to our use of this information to assess your application and to allow us to carry out both recruitment analytics and any monitoring activities which may be required of us under applicable law as an employer.

We may also carry out screening checks (including reference, background, directorship, financial, identity, eligibility to work, vocational suitability and criminal record checks) and consider you for other positions. We may exchange your personal information with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, recruitment analytics providers, referees, and your current and previous employers.

We may also gather additional information about you from publicly available resources such as LinkedIn or other social or professional media platforms and collate this with the information that you provide to us. Without your personal information, we may not be able to progress considering you for positions with us.

In some instances, personal information must be provided to us in order for us to legally or contractually perform services to you, for example where we are required by law to gather personal information for anti-money laundering identification purposes. Where relevant we will highlight to you those details that we are required to collect.

We collect information while you use our websites.

Every time you connect to our websites, we store web server logs which show your IP address (the unique number which your machine uses when it is connected to the Internet), what you looked at, whether the page request was successful or not, and which browser you used to view the pages. The use of this data is strictly for statistical and personalisation purposes only. This helps us understand which areas of the site are of particular interest and also which pages are not being requested. It also tells us how many hits and page requests we get.

We use cookies to optimise your website experience, but you can opt out.

A cookie is a small piece of information stored by your browser on your device. It may contain some personal details in an encrypted format, which can be recalled when you return to the website. This speeds up our identification, ordering and delivery processes.

We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. You can opt out of cookies by activating the setting on your web browser which allows your web browser to refuse cookies. However, if you select this setting, you may be unable to access certain parts of our website, and this may have a detrimental effect on your experience and the web-based services that we can offer you. You may delete the cookies stored on your computer at any time.

We don’t collect the information of persons under 18.

We do not collect the information of persons under 18 without the consent of their parents or guardians. If you are under the age of 18 you must not provide personal information to us without the consent of your parent or guardian and we reserve the right to ask for proof of guardian or parent’s consent.

6. Sharing Your Information

Your privacy is important to us, and we undertake to not use or share your personal information unless for business purposes. We will not provide any of your information to third party entities so as to permit them to market their goods or services to you.

You agree that we may make your information available to the following people and organisations in order to process your data as set out in this Privacy Statement:

• We only share your personal information with companies that help us to provide our services to you and who have agreed to keep your information secure and to only use it for authorised purposes.
• We use suppliers or service providers who we trust to provide services to us and sometimes that involves sharing your information with them. They operate under strict requirements aimed at keeping your personal information secure and confidential and they will only use it for the purpose for which we have sent it to them.
• To governmental, judicial, regulatory and law enforcement bodies and agencies, if required by law to do so.

7. Your Rights and Preferences

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing.

You have the right to:

• ask what personal information we hold about you;
• ask what information was sent to our suppliers, service providers or any other third party;
• ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
• unsubscribe from any direct marketing communications we may send you;
• object to the processing of your personal information.

It can take us up to 21 days to respond to your request and we may charge a small fee. If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information. We can refuse to delete your information if we are required by law to keep it or if we need it to protect our rights.

Please contact our Compliance Officer shown at the beginning of this Privacy Statement if you want to submit any request to us. We will provide you with a form and the amount of any fee.

8. Security

We take your privacy and the security of your personal information seriously.

We have implemented reasonable security safeguards to protect the personal information that you give us. We use only reputable service providers when performing our services, all electronic information is stored on password protected servers while physical information is stored under lock and key, and personal information is only stored for as long as is necessary to perform our services or for as long as is legally required.

We regularly monitor our systems for possible vulnerabilities and attacks. No system is perfect so we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

Please note that any email you send to us is not encrypted. Please do not send us sensitive or confidential personal information by email.

We will inform you if your privacy is ever compromised.

Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. Should there be a data breach where your personal information is directly affected, we will follow the guidelines provided by data privacy legislation in order to inform you.